Question 1

What is Anokhi Reet and how does it work?

Accepted Answer

Anokhi Reet is a premium peer-to-peer rental marketplace for traditional Indian outfits. We connect owners who want to monetize their designer ethnic wear with renters looking for premium outfits without the luxury price tag.

Question 2

How does the outfit rental process work for renters and owners?

Accepted Answer

Renters browse outfits, select rental dates, and send an inquiry. Once the owner accepts, renter and owner coordinate payment and delivery directly. Renters return the outfit after their event.

Question 3

Is there a security deposit required to rent an outfit on Anokhi Reet?

Accepted Answer

Yes, owners usually require a security deposit to cover potential damage or loss. Since payments are completed directly between renter and owner, the deposit is paid to the owner and is fully refunded by them once the outfit is returned in its original condition.

Question 4

How do owners and renters communicate with each other on the platform?

Accepted Answer

All coordination is done through our built-in real-time chat feature on the platform, allowing you to easily message owners, clarify sizing, and arrange pick-ups.

Question 5

How do I make sure a rented designer outfit will fit me perfectly?

Accepted Answer

Each product page lists detailed measurements (bust, waist, height, etc.). You can also use the built-in chat to message the owner directly and clarify sizing, fit, or ask for adjustments.

Question 6

Who is responsible for dry cleaning and maintenance of the rented outfits?

Accepted Answer

Outfits should be clean and ready-to-wear when you receive them. The responsibility for post-rental cleaning and maintenance (including whether the outfit must be returned unwashed or dry-cleaned) is decided by both the renter and owner during coordination.

Question 7

What should I do if I accidentally damage a rented dress?

Accepted Answer

Minor wear (like loose threads or small, washable stains) is expected. For major damages, tears, or permanent stains, please refer to our Damage Policy. Disputes are resolved directly between the renter and owner.

Question 8

Can I try on a rental outfit or lehenga before confirming my booking?

Accepted Answer

Since rentals are peer-to-peer, try-ons depend on the owner's policy and proximity. You can coordinate this with the owner via our built-in chat prior to confirming the booking.

Question 9

How can I list my designer outfits for rent on Anokhi Reet?

Accepted Answer

Click 'List an Outfit' in your profile, upload clear photos of your outfit (preferably worn or on a mannequin), enter the brand, color, and set your desired daily rental price.

Question 10

How do I calculate the rental price for listing my dress?

Accepted Answer

We recommend pricing your rental at 10% to 20% of the outfit's original retail price per day. You can adjust this based on the outfit's design, demand, and condition.

Question 11

How and when will I get paid my rental earnings as an owner?

Accepted Answer

Since rental payments are made directly by the renter to you, you will receive your earnings using the payment method (such as UPI or cash) you mutually agree upon with the renter before delivery.

Question 12

What compensation do I get if a renter returns my listed outfit damaged?

Accepted Answer

If an outfit is returned with major damage or permanent stains, the security deposit can be held to cover repair costs. Please refer to our Damage Policy and report damages immediately upon return.

Question 13

Who is responsible for the delivery and pickup of rented outfits?

Accepted Answer

Delivery is mutually coordinated between the renter and owner. You can choose to meet in person for local pick-ups or arrange third-party courier services (like Dunzo, Porter, or standard shipping).

Question 14

Who pays for shipping and local delivery fees for rented clothes?

Accepted Answer

Delivery and shipping costs are typically borne by the renter, unless specified otherwise by the owner during your coordination chat.

Question 15

What should I do if my rented dress is not delivered on time?

Accepted Answer

Please message the owner immediately through the chat. Since payments are completed directly between you and the owner, you should request a refund directly from them. You can also contact our support team to report the issue so we can take appropriate action on the owner's account status if necessary.

Question 16

How are payments handled for booking rentals?

Accepted Answer

Since rental transactions are completed directly between the renter and owner, you can use any mutually agreed payment method (such as UPI, bank transfer, or cash). The platform does not process rental payments.

Question 17

Are my personal details and addresses secure?

Accepted Answer

Yes, your data is fully encrypted and stored securely. Contact details and pickup addresses are only shared between the renter and owner after a rental arrangement is mutually confirmed in chat.

Question 18

How long does it take to get my security deposit refund back?

Accepted Answer

Since security deposits are paid directly to the owner, the return of the deposit is handled directly between you and the owner. We recommend coordinating the refund immediately after the owner inspects and confirms the outfit's condition upon return.

Question 19

Can I cancel my rental booking and get a refund?

Accepted Answer

Yes, bookings can be canceled. Since rental payments and deposits are handled directly, refund terms, eligibility, and the return of any pre-payments must be coordinated and agreed upon directly between you and the owner.

Question 20

What happens if I return the rented dress late?

Accepted Answer

Late returns are subject to standard daily rental charges plus a late fee, which is typically agreed upon and settled/deducted from your security deposit by the owner to compensate for potential booking conflicts.

Question 21

Can I return my rented outfit early and get a partial refund?

Accepted Answer

You are welcome to return the outfit early, but partial refunds for unused days of the booked rental period are subject to agreement between you and the owner.

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